ABOUT US

/ABOUT US
ABOUT US 2018-09-12T00:09:26+00:00

Flotta Consulting

digital agitators | fintech disruptors | strategists

Flotta Consulting is an independent, bespoke consulting practice with deep industry knowledge and a broad range of capabilities. Since our inception in 2014, we have partnered with some of the world’s most respected banks, financial institutions, merchants and payment schemes to create, accelerate and implement a variety of innovative and transformational card issuing, acquiring and payment solutions.

We also engage and assist start-ups in the fintech payments space – as mentor to a number of new entrants at London’s Level 39 fintech hub. In our role as ambassador with the EPA CEE, we’ve hosted panel sessions to further develop the understanding between the established players and new entrants.

Our team of seasoned industry practitioners can boast over a century of global strategy development and experience in the digital payments, retail optimisation, innovation and fintech sectors, and through our global partners offer additional expertise and business support in areas including:

  • Card and payments training
  • Payment service quality/mystery shopper programmes

Flotta Consulting is the ideal partner to help your business reach the next level of performance.

How we work

Our partnership goal is to maximise your return and optimise your product and service.

Unlike many of our peers, Flotta consultants are all experienced practitioners who have developed, implemented and managed successful payments strategies for a wide range of institutions.

We will deliver you world class insights and best practices at every step of our engagement, whilst continually keeping you abreast of programme developments.

We will also design and assist with a go-to-market strategy – and manage the implementation and execution of those plans. As part of partnering with us, we will perform a look back review to ensure that your execution and ROI were as agreed.

How we work

Our partnership goal is to maximise your return and optimise your product and service.

Unlike many of our peers, Flotta consultants are all experienced practitioners who have developed, implemented and managed successful payments strategies for a wide range of institutions.

We will deliver you world class insights and best practices at every step of our engagement, whilst continually keeping you abreast of programme developments.

We will also design and assist with a go-to-market strategy – and manage the implementation and execution of those plans. As part of partnering with us, we will perform a look back review to ensure that your execution and ROI were as agreed.

Your Team

Andrew Doukanaris
C.E.O & Founder
(UK)

  • Over 25 years global experience in payments, issuing, acquiring and mobile
  • Led JCB Cards Europe
  • Led Visa Europe/Visa Inc. Commercial Issuing, Acceptance and Merchant Acquiring teams
  • Led Chevron, Texaco and Caltex payment and loyalty strategies in Europe/Asia, Middle East/USA
  • EPA CEE Board Advisor, Level 39 Mentor and speaker
  • Fellow Chartered Management Institute

George Pace
Head of Acquiring, mPOS and Customer Engagement
(France)

  • Over 25 years experience in payments, issuing, acquiring and banking
  • Has worked at NatWest, Elavon, DataCash and Visa Inc., covering payments in Europe/Asia, Russia, Middle East and Africa
  • Specialism in e-comm, m-comm and mobile payments

Dene Harrington
Senior Vice President
Card Payment Propositions
(UK)

  • Over 20 years of card issuance experience
  • Led DCC roll out at Visa
  • Led V Pay acceptance across 10m merchants
  • Oversaw member settlement risk function
  • Led key issuing functions across multiple territories
  • Led Signicat’s business development function

Antonella Socci
Chief Marketing & Communications Officer
(UK)

  • Over 20 years delivering bespoke marketing, brand and communication strategies
  • Led the Team Visa Olympic sponsorship team across three IOC games
  • Developed the Future Takes Visa brand campaign across Europe
  • Level 39 Mentor and Advisor to Women Who Tech Startup and Start-up Bootcamp

Nigel Stone
Vice President
Head of T&E, Co-brands and Acquiring
(UK)

  • More 25 years experience in merchant acquiring, T&E sectors and Co-branding
  • Led Visa Inc. T&E partnership development in US and Middle East
  • Developed MasterCard & American Express core product business development initiatives

Senior Associate
Domestic Scheme Liaison and Training
(Turkey)

  • Founding member of Turkey’s National Payment System “TROY” Project
  • Member of arbitration committee of Turkey
  • Managed ATM, chargebacks and resolution committees
  • Managed HSBC’s (Turkey) customer service and back office

Executive Associate
Head of B2B, Corporate & Commercial Cards
(UK)

  • Experienced business leader with UK, European and global experience of delivering successful Payment Optimisation, Product, Business Development and Marketing projects
  • Headed up Visa Europe Large & Mid Markets (B2B), Head of Sales & Market Development and Head of Government Solutions

Susannah Davis
Legal Counsel and Company Secretary
(UK)

  • A highly respected Lawyer with more than 25 years experience including contract negotiation and management
  • Listed in the Legal 500

Nicola Gould
HR Business Partner
Head of Talent Management
(UK)

  • Over 15 years experience in HR Management gained working at House of Commons, Vinci Park Services and Dalikia Ltd
  • Developed performance management, recruitment and selection training skills and experienced in TUPE transfers and acquisition

Further Information

Flotta Consulting is registered in the UK with Companies House

Flotta Consulting provides Professional Indemnity Insurance cover for £1m

All Associates hold valid passports and are able to travel overseas for assignments

Details of previous engagements available on request

What we do

Research & Benchmarking

Helping clients better understand latest trends and impacts on their existing business and future plans…

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Strategy

Developing sound, tested and robust strategies to help new entrants and existing and established players shape their payments business…

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Training

We knowledge share and educate bank, scheme and other financial institutions in acquiring…

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Merchant and acceptance testing & mystery shopper programmes

Through our global affiliates, we provide merchant acceptance…

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Where our 150 years of experience was gained

Established as an independent, bespoke consulting practice in 2014

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